4 Ways to Boost Your Customer Service Using BI Analytics

General Business

4 Ways to Boost Your Customer Service Using BI Analytics

As customers expect more and more from companies they do business with (including freebies), keeping up with and exceeding expectations is no longer optional. With market saturation, fierce competition, an economic depression and COVID-19 complications, operating a business in current times is downright tough. In today’s already customer centric marketplace, making stellar service a top priority is one sure fire way of standing head and shoulders above the crowd. Making that customer care as personalized as possible takes it one step further. Data insights provide the opportunity to identify what’s working and what’s not, and how to deliver timely service. The question is, how do we find these elusive insights?    Whether it’s over the counter transactions or online touchpoints, getting the most out of…

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General Business

Business Intelligence: What You Need to Get Ahead

Customizable, responsive, dynamic, reliable, automated, predictive – these words describe important benefits and features of today’s leading business intelligence (BI) software solutions. Additionally, there’s no doubt the human aspect, like customer service or relationship building, are crucial to furthering business development. That said, we believe measurable benefits and results are what really matter the most in creating and sustaining a successful business. Read on to learn more about how BI can help you. If you’re making serious business decisions, you need the data to back up your reasoning.  Having an effective BI solution is like having an expert consultant, a data scientist, and a fortune teller all rolled into one. Be sure to choose a BI solution that does all this and more for you….

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Empower Every Employee with Business Intelligence

General Business

4 Steps to Empowering Your Employees with Business Intelligence

Every day, you make decisions that help your business grow. Those decisions are likely backed up by real data (and a healthy dose of gut feelings). Relying on good data is an option made more accessible by the continued development of Business Intelligence (BI) software that aggregates, analyzes, and visualizes the information essential to your organization, even helping you predict future trends. By leveraging BI programs, executives worldwide are increasing profits while streamlining processes. But when you take a deeper look at how these companies are using BI, you’ll find that the greatest success comes from democratizing the data, putting business intelligence in the hands of every employee. WHAT DO PEOPLE WANT FROM BI SOFTWARE? A 2015 study conducted by Forbes Insights asked over 300…

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Data Security - YOUR DATA IS VALUABLE. KEEP IT SAFE.

General Business

Your Data Is Valuable. Keep It Safe.

Every person in your organization can make use of data, but so can outsiders. That’s why it’s important to always stay one step ahead of hackers by investing in a reliable Business Intelligence (BI) software. Keeping your customers’ and businesses’ information secure is of the utmost importance, so as you work to analyze and democratize your data, here are some things to keep in mind. Protect Your Datasets Your datasets probably house some very sensitive information. Whether they’re confidential personnel records, patient health information or important internal financials, getting them into the wrong hands can spell disaster. Sophisticated BI systems like Dyntell Bi allow you to control what specific pieces of data individual users can access with permission management. That way, you can ease new…

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The Power of Predictive Analysis: No Guesswork, Just Results

General Business

The Power of Predictive Analysis: No Guesswork, Just Results

Your business is already full of data — and by taking the time to bring it all together in one place, you’re already taking big steps toward a more streamlined workflow and better customer service. In fact, many of the world’s major industries, from agriculture and oil production to retail and sales teams are using data science to increase profit margins. And while many organizations try and create their own systems for compiling this information in spreadsheets and outdated programs, it has never been easier or more cost-effective to make the switch to business intelligence software, which goes beyond helping you make more informed decisions and actually uses your data to predict the future. And no, we’re not claiming that these programs are psychic, but…

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Machine Learning: Uncover the Secrets to Your Own Success

General Business

Machine Learning: Uncover the Secrets to Your Own Success

You have to spend money to make money, as the adage goes. But are you sure that you’re spending money on the right things? Or in the right places? Most of the time, marketing and sales professionals make decisions like this based on instinct and experience which, while valuable, can lead to human error. And even with all the data available with marketing tools, from click and bounce rates to page view statistics and trial campaigns, using this information to determine which channels are bringing in money, which aren’t, and in what ways is complex at best and impossible to tell at worst. It doesn’t have to be, though. Not with business intelligence software’s reporting and machine learning capabilities. A subset of artificial intelligence, machine…

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Advanced Analytics: How the Future of Data Can Help Your Business Today

General Business

Advanced Analytics: How the Future of Data Can Help Your Business Today

You already know that data can be helpful to your business (At least we hope so, otherwise how did you get to this page?). But too much data, or data with no context, can be a detriment to your organization’s success. So, how do you make the most of data without having to hire new staff to organize it for you? The answer lies in advanced analytics with business intelligence software. Advanced analytics is the business-savvy way of talking about software that contextualizes your data and helps you discover new insights in real time. As in, instead of seeing a bunch of numbers on a spreadsheet, you’ll see a helpful graph or informative chart that anyone within your organization can refer to and use to…

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What is Big Data, Anyway?

General Business

What is “Big Data,” Anyway?

You want your business to succeed, and you’ve heard a lot about how Big Data can help with that. But for many, the meaning of this term and its application to growing a business can be a bit unclear. We’ll break down Big Data so you can leverage it for productive, data-driven decision making. The first thing you need to understand when it comes to Big Data is that it’s a constantly changing concept. Thanks to continually evolving technologies, advancements in data science, and the growing interconnectivity of Internet-based devices, the power and purpose of Big Data is always in flux. At its core, Big Data is concerned with the trail of digital information we leave every time we go online. Every link we click,…

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3 Data Analytics Visualizations That Will Change How You Do Business

General Business

3 Data Analytics Visualizations That Will Change How You Do Business

No matter what your job entails, we know you’re busy — which means the last thing you need is to spend extra time in your day sorting through complex data in order to make the crucial decisions that keep your organization running smoothly. However, those mountains of data don’t have to be overwhelming. Thanks to the analytics features in Business Intelligence (BI) software, you can transform your organization’s valuable information into simple visualizations that tell powerful stories. And while every business needs different things from their data, here are three examples of visualizations that can have a tremendous impact on both your productivity and your bottom line. 1: Key Performance Indicators Let’s start out simple. Almost every decision you make for your business revolves around…

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