4 Ways to Boost Your Customer Service Using BI Analytics
As customers expect more and more from companies they do business with (including freebies), keeping up with and exceeding expectations is no longer optional. With market saturation, fierce competition, an economic depression and COVID-19 complications, operating a business in current times is downright tough. In today’s already customer centric marketplace, making stellar service a top priority is one sure fire way of standing head and shoulders above the crowd. Making that customer care as personalized as possible takes it one step further. Data insights provide the opportunity to identify what’s working and what’s not, and how to deliver timely service. The question is, how do we find these elusive insights? Whether it’s over the counter transactions or online touchpoints, getting the most out of…